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    Extended Warranty

    Extended Warranty

    Get extra peace of mind with our extended warranty options for your devices.

    Up to 2 Years

    Extended coverage beyond the standard manufacturer warranty

    Accidental Damage

    Coverage for drops, spills, and screen cracks

    Quick Replacement

    Fast-track replacement or repair within 48 hours

    Warranty Coverage

    • Covers manufacturing defects, hardware failures, and accidental damage (depending on plan).
    • Includes screen repair or replacement for cracked displays.
    • Battery replacement if battery health drops below 80% within the coverage period.
    • Free diagnostic and labour costs for all covered repairs.

    What is Not Covered

    • Loss, theft, or unauthorised modifications to the device.
    • Damage caused by unauthorised repairs or third-party service centres.
    • Normal wear and tear, including cosmetic damage that does not affect functionality.
    • Software issues that are not caused by a hardware defect.

    How to Make a Claim

    • Contact our support team via phone, email, or WhatsApp with your order number and device details.
    • We will arrange for inspection at our service centre or schedule a pickup.
    • Once approved, repairs or replacements are processed within 2–5 business days.

    Plan Options

    • 12-Month Extended Warranty — Covers manufacturing defects and hardware failures.
    • 24-Month Premium Warranty — Includes accidental damage coverage and priority support.
    • Plans can be purchased at checkout or within 30 days of original purchase.